Thecuy.com, Palembang – The Regional Office of the Ministry of Law and Human Rights of South Sumatra (Kanwil Kemenkum Sumsel) took part in an interactive dialogue titled Pasti Ada Solusi with the Minister of Law and Human Rights, Supratman Andi Agtas, on Friday, 13 November 2026. The online event, held via Zoom Meeting, served as a platform for the public to voice opinions, seek advice, and report legal issues and public service concerns.
During the dialogue, several issues raised by participants included property disputes, notarial service obstacles, and intellectual property protection. Each reported case was examined by the relevant technical unit, which provided information on legal assistance procedures, administrative verification, and possible mediation facilitation under the applicable rules.
Forum for legal complaints and consultations
The program Pasti Ada Solusi is reportedly a regular Friday agenda of the Ministry of Law. The dialogue was facilitated by Secretary General of the Ministry of Law Nico Afinta, functioning as a direct communication channel between citizens and the ministry’s officials.
Through this forum, the public can receive immediate clarification about issues they encounter, especially those concerning legal and administrative services. The government hopes such a channel will aid in clarifying procedures and enhancing transparency of public services.
Reaction of the South Sumatra Regional Office
The Head of the South Sumatra Regional Office of the Ministry of Law, Budi Argap Situngkir, considered the dialogue a strategic tool to bring legal services closer to the community. He also noted that the program reflects the Ministry’s dedication to addressing public aspirations and complaints, ensuring they receive attention and follow‑up actions in lineuchung with authority and applicable regulations.
According to Budi, citizens should use this forum to report various legal problems or obstacles they face when accessing public services. He added that public feedback can serve as a basis for evaluating and enhancing services to be more responsive and transparent.
Attended by the Regional Office’s senior officials
Besides Budi Argap Situngkir, the virtual dialogue was also attended by the Head of the Division for Legislation and Legal Development Nur Ainun, the Head of the Division for Legal Services Fatriansyah, the Head of the Administrative and General Section Bulan Mahardika Subekti, and the Head of the Section for General Administrative Legal Services Benni Risky. Several employees of the South Sumatra Regional Office of the Ministry of Law also participated virtually.
Through this program, the Ministry of Law aims to foster more open communication between the government and the public. As a result, citizens can voice complaints, obtain clear information, and learn about steps to resolve legal matters and service issues they encounter.
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