Cerita Para Porter di Stasiun Gambir: Dari Menggendong Bayi hingga Menemani Penumpang di Tengah Kesibukan

Thecuy.com, Jakarta – The porter profession at Gambir Station, Jakarta, goes beyond simply carrying passengers’ luggage. Ahmad, 25, and Warsito, 34, two porters who have worked there for many years, share their unique experiences and challenges while serving travellers.

Ahmad’s Unusual Ways of Assisting Passengers

Ahmad has been working as a porter for four years. In his job, he once encountered an unexpected situation, such as carrying a passenger’s baby who was about to miss a train bound for Bandung. While cradling the baby, Ahmad even got soiled by the baby’s waste, but he remained diligent in helping until the passenger and the baby managed to board the train on time.

In addition, Ahmad also helped a woman who fell near the pedestrian walkway when her train was about to depart. Because time was short, he asked her to be carried to the platform. Such experiences demonstrate the porter’s commitment to providing the best service.

Daily Routine and Income of Porters at Gambir Station

porter work is usually busier in the morning, when many passengers depart. Ahmad starts work around 08.00 WIB and adjusts his activities to the passenger density at the station. Besides helping to carry goods, porters also maintain the cleanliness of the station area by taking turns to sweep the area during the day and at night.

Ahmad’s income varies depending on the number of passengers he assists, ranging around Rp 140,000 after helping five passengers. According to him, being a porter provides stability compared to project jobs that depend on contracts.

Warsito and the Challenge of Facing Diverse Passenger Personalities

Warsito, a porter who has worked for 10 years at Gambir Station, shares his experience of dealing with various passenger personalities, ranging from friendly to difficult to cooperate with. He also once faced a case where a passenger incorrectly stated the train’s name, causing him to miss the train, despite the porter’s assistance.

To determine service rates, Warsito uses the e‑Porter application from KAI Wisata, which sets prices based on the number and size of luggage. The standard fare is around Rp 38,000 for two large items, with negotiation if there are more items.

Special Services and Future Expectations

For passengers who need special assistance, such as the blind, the elderly, people with disabilities, and pregnant women, porters provide help voluntarily without asking for remuneration. However, some passengers voluntarily give tips as a form of appreciation.

After years of working as a porter, Warsito relies on his profession’s income to meet his family’s needs. He hopes that public interest in trains will continue to increase, thereby increasing porter income opportunities.

The Role of Porters in Supporting Railway Transportation Services

The porter profession at Gambir Station plays an important role in supporting the smooth and comfortable experience of passengers. Not only do they help carry luggage, they are also ready to provide assistance in urgent situations and face various passenger personalities with patience and professionalism.

The stories of Ahmad and Warsito illustrate the dedication of porters who are an integral part of the railway travel experience at Gambir Station, as well as the socio‑economic conditions that support their lives and families.

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